Privacy Policy

1. Information We Collect

We may collect the following information when you interact with our website or services.

Personal Information

• Full name
• Email address
• Mobile phone number
• Information you voluntarily provide through our website forms
• SMS consent records, including opt-in timestamps

Non-Personal Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage analytics
• Cookies and similar tracking technologies

Customer Communications

We maintain records of:

• Customer inquiries
• Customer support requests
• Appointment or booking information
• Service history
• Communication preferences

2. How We Use Your Information

We use your information to:

• Respond to inquiries
• Provide customer support
• Deliver requested services
• Send customer care text messages to users who have opted in
• Improve our website and customer experience
• Maintain security and prevent fraud
• Maintain records of your communication preferences and consent
• Comply with applicable legal requirements

3. SMS Messaging & Compliance

SMS Program

By voluntarily opting into our SMS program through our website, you consent to receive customer care messages related to your interactions with Venueten.

These messages may include:

• Responses to inquiries
• Customer support communications
• Appointment confirmations
• Scheduling updates
• Service-related notifications

Opt-In & Consent

• SMS messages are sent only after you provide explicit consent.
• Consent is collected through our website forms using an unchecked SMS consent checkbox.
• Consent is never a condition of purchasing goods or services.
• We maintain timestamped records of all SMS opt-ins.
• We comply with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles, and all applicable federal and state laws.

Message Frequency

Message frequency varies based on your interactions with our business.

Message & Data Rates

Message and data rates may apply according to your mobile carrier's plan.

Opt-Out

You may opt out at any time by replying STOP. After opting out, you will receive one final confirmation message and will no longer receive SMS messages unless you opt in again.

Help

Reply HELP or contact us at info@venueten.com.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that provide support services, such as messaging platforms or customer service providers, is permitted solely to facilitate the delivery of the services you have requested. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We maintain administrative, technical, and physical safeguards designed to protect SMS consent records and customer information.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information.

We may share information only with:

Service Providers

Trusted vendors who assist us with:

• Website hosting
• Customer relationship management (CRM)
• Payment processing (if applicable)
• SMS delivery providers
• Customer support services

These providers are contractually required to maintain confidentiality.

Legal Requirements

We may disclose information when required by law or to:

• Respond to legal process
• Protect our legal rights
• Prevent fraud
• Comply with government requests

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred while remaining subject to this Privacy Policy.

Text messaging originator opt-in data and consent are excluded from information shared with third parties except as necessary to provide SMS delivery services.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

• Secure website connections (SSL)
• Access controls
• Encrypted transmission where appropriate
• Secure data storage
• Employee privacy training
• Routine security monitoring

Although we strive to protect your information, no transmission over the Internet can be guaranteed to be completely secure.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze website traffic
• Improve website functionality
• Remember user preferences
• Measure website performance

You may disable cookies through your browser settings, although doing so may affect website functionality.

7. Your Rights & Choices

You have the right to:

• Access your personal information
• Request corrections
• Request deletion where permitted by law
• Withdraw consent for future communications
• Opt out of SMS at any time by replying STOP
• Contact us regarding how your information is processed

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any revisions will be posted on this page with an updated Effective Date.

10. Contact Us